Cowie, H. & Jennifer, D. (Co-ordinating team, UK), Chankova, D. & Poshtova, T. (Bulgaria), Deklerck, J. & Deboutte, G. (Belgium), Ertesvåg, S. K. & Samuelsen, A. S. (Norway), O'Moore, M. & Minton, S. J. (Ireland) and Ortega, R. & Sanchez, V. (Spain) © (2006)
To consider strategies for implementing the WSA
To be able to develop the process of change and support staff involved in it
To be familiar with possible (and most likely) resistance and barriers met in an implementation process
Knowledge and understanding of:
the context of change
how to respond to challenges during the implementation of change
possible barriers to the process of change
resistance to the process of change
Personal qualities and attributes include:
being able to act as a leader
being able to motivate co-workers
being an effective communicator
having empathy for co-workers, even when they disagree with you